15th December 2020

Cloud Servers Network Latency - London DC (DC5)

Title: DC5 Network Connectivity Issues
Date: Tuesday, December 15th, 2020
Start time: 11:00 AM UTC
Affected Services: Services hosted in London DC5

We're currently investigating reports of packet loss and network latency affecting a subset of clients in our London (DC5) Data Center. Our teams are actively investigating these reports and hope to soon have these issues resolved. We apologize for any inconvenience this may cause.

  • UPDATE @ 19:00 UTC - The network in our London DC5 is now stable and this incident has placed into monitoring. If you continue to experience any issues, please contact a member of our support team.