Past Incidents

Start time: 00:00 CET, 28 JAN 18
End time: 07:00 CET, 28 JAN 18
Expected Outage/Downtime: 45-60 minutes
Event Details:
During this maintenance window, you may experience up to two brief interruptions in service while we complete the maintenance activities. However, due to the complexity of the work, your downtime may be longer. Clients may also see some re-convergence during the maintenance window. Clients may experience latency and packet loss intermittently throughout the window.
Over the days following this initial upgrade, we will be upgrading code on redundant upstream routers. Clients receiving service in or transiting the greater Frankfurt metro area may experience high latency, re-convergence and/or sub optimal routing which may vary during this window.

Title: LON-M Hypervisor 26 Emergency Maintenance

Date: Sunday January 14, 2018

Start time: 05:39 MST

ETA: One hour

We have identified a connection issue on our London M cloud in relation to Hypervisor 26 and have taken it offline to perform emergency maintenance

If you have any questions or concerns, please contact support@VPS.NET

Title: SLC-H-hvls17 Emergency Maintenance

Date: Saturday January 13th, 2018

Start time: 12:48 PM MST

End time: Currently no ETA.

SLC-H-hvls17 Emergency Maintenance

VMs on this hyper visor have stopped. Our Infrastructure team is currently working on bringing these back online. We will update this post as soon as we have more information.

If you have any questions or concerns, please contact support@VPS.NET

UPDATE: Affected VM's have been rebooted and should be up. The Maintenance is still in progress.

Start time: 00:00 CET, 13 JAN 18

End time: 07:00 CET, 13 JAN 18

Expected Outage/Downtime: 45-60 minutes

Event Details:

The purpose of this work is to apply and activate software module upgrades on code running on the edge routers per the manufacturer's recommendations.

During this maintenance window, you may experience up to two brief interruptions in service while we complete the maintenance activities. However, due to the complexity of the work, your downtime may be longer. Clients may also see some re-convergence during the maintenance window. Clients may experience latency and packet loss intermittently throughout the window.

Over the days following this initial upgrade, we will be upgrading code on redundant upstream routers. Services in or transiting the greater Paris metro area may experience high latency, re-convergence and/or sub-optimal routing which may vary during this window.

Start Time: Wednesday, 10 JAN 2018, 12:00am MST
End Time: Wednesday, 10 JAN 2018, 2:00am MST
Event Type: Emergency Maintenance

Details: We have experienced several SAN outages in SLC-D over the last couple weeks. We have scheduled this maintenance window to migrate all existing virtual machines on SAN5 in SLC to new hardware. The downtime for this migration will be 20 - 30 minutes for all Linux distributions and up to one hour for Microsoft Windows environments. We will update this status post when this maintenance is complete. If you have questions please contact support@vps.net.

UPDATE: 2:50am MST - This maintenance was completed without an issue.

Date: Tuesday January 9, 2018

Start time: 11am MST

Duration: Ongoing

We're currently experiencing limited network connectivity for some servers hosted in our Dallas-B cloud. Our Network team is currently investigating, but no ETA is available at this time.

If you have any questions or concerns, please contact support@VPS.NET