All systems are operational

Past Incidents

29th September 2018

SYD-A Data Migration, scheduled 5 years ago

Start Date: September 29th, 2018. 1 A.M (AEST), UTC +10
End Date: October 1st, 2018, 7 A.M (AEST), UTC +10 Event Type: Data Migration

We’re planning a data migration from old storage to new in SYD-A over this weekend.

Downtime for Linux VPS: 10-15 min. For Linux VMs with disk size over 100 GB, downtime could be up to 45-60 min.

Downtime for Windows VPS: up to 1 hour.

If you have any questions or concerns, please contact support@VPS.NET

Phone System Phone Outage - Support/Billing/Sales

(9/29/2018 10:00AM) We are currently experiencing an outage with our phone system. Currently all calls to our support, billing, or sales teams will not connect. We are currently investigating this issue and will provide updates as soon as it is resolved.

If you have questions or need support please submit a ticket through your control.vps.net account.

--Update-- This issue has been resolved. If you have issues contacting us through phones, please contact us through chat or ticket.

28th September 2018

No incidents reported

27th September 2018

Phone System Intermittent Network Issues

We are currently experiencing intermittent network issues in our providence office. This is affecting calls and chats with our billing or support teams. We are actively working on resolving this. If you have any other questions or concerns please contact us through your console.100tb.com account or submit a ticket to support@100tb.com.

--Update-- Thank you for your patience. The network issue has been resolved. If you have any issues contacting us by phone or chat please submit a ticket.

MIA-A Scheduled Maintenance

Start Date: Thursday, September 27th @0800 UTC (4:00 am EST) End Date: Thursday, September 27th, 1000 UTC (6 am EST) Duration: 2 hours

Event Type: Scheduled Power Maintenance

Event Description: We will be conducting PDU maintenance in our Miami-A SSD cloud. During the following maintenance window, services in Miami-A will need to be powered-down for a period of approximately 2 hours.

If the affected VPSs are not powered-down before maintenance begins our Infrastructure team will gracefully power them down at that time. The service will then be powered back online once the scheduled maintenance is complete.

Duration: 2 hours

Event Type: Scheduled Power Maintenance

Event Description:

We will be conducting PDU maintenance in our Miami-A SSD cloud. During the following maintenance window, services in Miami-A will need to be powered-down for a period of approximately 2 hours.

If the affected VPSs are not powered-down before maintenance begins our Infrastructure team will gracefully power them down at that time. The service will then be powered back online once the scheduled maintenance is complete.

If you have any questions or concerns, please contact support@VPS.NET

26th September 2018

No incidents reported

25th September 2018

Phone System Phone System Down

We are aware that there are issues affecting our phone system. We are working to get them resolved. In the meantime please contact us via chat or email.

**This has now been resolved.

MIA-A Scheduled Maintenance

Start Date: Thursday, September 27th @0800 UTC (4:00 am EST) End Date: Thursday, September 27th, 1000 UTC (6 am EST) Duration: 2 hours

Event Type: Scheduled Power Maintenance

Event Description: We will be conducting PDU maintenance in our Miami-A SSD cloud. During the following maintenance window, services in Miami-A will need to be powered-down for a period of approximately 2 hours.

If the affected VPSs are not powered-down before maintenance begins our Infrastructure team will gracefully power them down at that time. The service will then be powered back online once the scheduled maintenance is complete.

24th September 2018

Phone System Phone System Upgrade – September 26th, 2018

Phone System Upgrade – September 26th, 2018

We are excited to announce that we are updating our phone systems to aid in faster response times, intuitive menu options and, most importantly, better hold music!

As part of the upgrade we are announcing the following maintenance window:

Maintenance Window: 10:00 AM MST (4:00 PM UTC) - 4:00 PM MST (10:00 PM UTC)

For at least a two-hour period during this window, agents will be unavailable via phone as phone routing changes cut over to the new system with additional time allocated for testing/troubleshooting. For support needs, normal chat and ticket options will be available through the control panel.

https://control.vps.net/tickets/new

--UPDATE-- Phone Maintenance has now underway. We will provide an update after the maintenance has been completed.

**This has finished and the phone system is back online. If you have any other questions or concerns please submit a ticket.

23rd September 2018

No incidents reported