Past Incidents

Start Date: 21:05 GMT
End Date: 00:35 GMT

Event Type: Power outage

We're currently experiencing power outage in our Atlanta-D location. Our datacenter engineers already working to make systems operational as soon as possible.

Update:

All system are back online.

If you have any questions or concerns, please contact support@VPS.NET

Title: Live chat and phone degraded performance Date: Wednesday, 11th March 2020 Start time: 03:07am MDT/09:07am UTC Event type: Outage

We are investigating and seeking to resolve an incident is affecting our live chat and phone service. Customers may be experiencing delays in allocating requests to available agents. Our Operations team are currently investigating this issue as a priority.

We apologize for the potential impact of this incident on you.

• Update @ 04:35am MDT/10:35am UTC - Our engineers have applied a fix and identified that normal service is currently being resumed. We will continue to monitor services and will update the incident once it has been confirmed as resolved.

• Update @ 05:01am MDT/11:01am UTC - Following a period of monitoring, our engineers have confirmed that the incident is now resolved and normal service has resumed. Please accept our apologies for the potential impact this incident may have caused.

We would like to inform you that one of our network providers will be performing maintenance to carry out a software upgrade in one of their datacenters.

Location: London Start Date and Time: 11/03/20 00:30 UTC End Date and Time: 11/03/20 05:00 UTC

The changes they intend to make will ensure greater stability of services, add functionalities for new solutions and add security and fixes recommended by our key vendors. The roll-out will be phased in service windows to minimise customer impact.

During this period, all services (Smart Hands, installations, work visits, etc.) will continue in accordance with our normal procedures. As measures have been implemented to re-route traffic through alternative providers.

The VPS.net Support is available to provide up-to-date status information or additional details, should you have any questions regarding the maintenance.

• Update @ 11/03/20 06:40 UTC - Maintenance has been completed.

-- VPS.net Support Team

Title: Phone system outage Date: Monday, 9th March 2020 Start time: 05:50am MDT Event type: Outage

We are currently experiencing issues with our support phone system. During this time, you will not be able to reach us via phones. Please contact us via chats or tickets. We greatly apologize for the inconvenience this may cause.

• Update @ 06:14am MDT - The phone system is back online. Once again we apologize for any inconvenience this may have caused.