Past Incidents

Title: Storage Issue

Date: 14/10/2021

Starting Time: 11:42 BST

We are experiencing issues in Storage problems. Our Technical teams have been engaged and are investigating as a priority.

UPDATE - 14:00 BST - Technical team has booted the server up and is working on restoring RAID with customers data.

UPDATE - 14:30 BST - We managed to restore RAID with data and started the VMs migration process from the affected hypervisor.

RESOLVED - 14:54 BST - The issue is now resolved, we apologise for any inconviance it may have caused.

Title: SPL-A cloud Unavailable

Date: 12/10/2021

Starting Time: 05:10 BST

We are experiencing issues in SPL-A location. Our Technical teams have been engaged and are investigating as a priority.

UPDATE - 07:05 BST The issue has been resolved.

Title: Emergency Maintenance - Shared Hosting Services, Backup Servers & VPS cloud F

Start time: 11:00AM MDT 10/10/21

End time: 13:00PM MDT 10/10/21

Duration: 2 Hours

Please be advised, emergency maintenance is taking place on server Shared Hosting Services , Backup Servers & VPS cloud F. During the maintenance window, any services hosted on Shared Hosting Services, Backup Servers or VPS cloud F will be unavailable.

Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.

Title: SLC-F cloud Unavailable

Date: 09/10/2021

Starting Time: 20:20 BST

We are experiencing issues in SLC-F location. Technical teams have been engaged to resolve this as soon as possible and we apologise for any inconvenience which you may be experiencing.

UPDATE - 22:11 BST Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.

UPDATE - 23:27 BST Our technical team continuing working to resolve the problem. Thank you for your patience and understanding.

UPDATE - 03:00 BST Our technical teams have completed the investigation and all services are resumed to fully operational. We are monitoring the state, Oct, 20:22BST. We apologize for any inconvenience this may have caused.

UPDATE - 04:30 BST The issue has been resolved.