Past Incidents

Title Atlanta Unavailable
Date Sat 07 May 2022
Start time 04:01 BST

We are currently experiencing an incident that is impacting our Atlanta cloud. Our Technical teams have been engaged and are investigating as a priority.

Update @ 05:30 BST Our technical teams continue to investigate this as a priority and are working to resolve the problem as quickly as possible. Thank you for your patience.
Update @ 07:15 BST Our technical teams have identified the issue with our 3rd party network provider and continue to work with them for a resolution.
Update @ 15:45 BST Our 3rd party network provider is carrying out repairs to the network. They anticipate this is likely to be completed in 2 hours, however, this may take longer. Thank you for your patience.

Resolved @ 19:40 BST Technical teams restored service. They remain in touch with our 3rd party supplier to ensure full resilience is restored. As of 19:40 BST, there were no outstanding issues impacting customers.

Title Control Panel Access
Date Thursday 05 05 2022 Start time 05:12 BST

We are currently experiencing inaccessibility with our control.vps.net control panel whereby customers cannot access the service. Technical teams have been engaged to resolve this as soon as possible and we apologise for any inconvenience which you may be experiencing.

Update Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.

Resolved: A fix has been implemented and the Control Panel is now accessible. We apologise for any inconvenience this may have caused.