Start Date: Friday 13-Jul-2018 14:00 UTC End Date: Friday 13-Jul-2018 20:00 UTC Duration: 6 hours Event Type: Planned Event
Accounts will be at risk for a service disruption due to a maintenance event that will reroute current network traffic from Master Backend Router (MBR01) to Master Backend Router (MBR02) to decommission MBR01. This effort will ensure continued security and availability of the production network. During this maintenance, there may be delays in server provisioning and access to backend services such a storage, OS updates, and customer VPNs may be unavailable.
We will take every effort to prevent any downtime. Given the nature of the work and the device, we request all customers to create a backup of all data on their Virtual Server Instances as a precaution, as delays in traffic beyond only a few seconds, could cause servers to go read-only.
Network Engineers will be migrating services from MBR01 to MBR02(a)(b) in six units of work. We have all MSS(s) segmented in four groups.
Customers can expect to receive a reminder notification no later than 24 hours in advance and one update no later than 1 hour before the maintenance window is open. We anticipate maintenance to take up to 6 hours. The ticket will be updated once at the completion of the maintenance.
Please follow normal procedures for notifications of an outage and reference this ticket. Network Engineering along with Engineers from Compute and Storage will monitor this event and be available for assistance, if needed.
/ Event Updates /
As of Thursday 12-Jul-2018 17:25 UTC This maintenance remains on track to begin 2:00 pm Greenwich Mean Time (UTC +0), Friday, July 13, 2018.
As of Thursday 07-Jun-2018 20:41 UTC The maintenance scheduled for June 22 has been rescheduled to July 13 due to a conflict with a previously scheduled maintenance. We apologize for any inconvenience this may cause.