Network issue - Singapore Location

We are aware of an issue affecting our Singapore datacenter, which may be causing packet loss and increased latency for some users.

Our engineering team is actively investigating the root cause.
We will provide further updates as soon as more information becomes available.

Thank you for your patience.

Updates

• 2025-04-18 16:31:12 The following features will be unavailable:
  
  Power status via THG CP
  Ability to shut down/reboot via THG CP
  
  The following features will still be available but may take longer than usual to complete:
  
  Operating System reloads
  Provisioning of new servers

  22 hours ago
• 2025-04-18 17:21:05
  We've identified the root cause of the packet loss and latency some customers may be experiencing in our Singapore Datacenter.
  Our engineering team is actively working on a resolution to restore optimal performance.
  
  We sincerely appreciate your patience and will continue to provide updates as we work toward full restoration.

  22 hours ago
• 2025-04-18 18:43:02 All affected services should now be fully restored.
  We are still monitoring this and will send a final notice as soon as all tested.
  
  We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue.

  20 hours ago
• 2025-04-18 19:18:13 This issue has been fully resolved.
  
  We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue.
  Should you notice any ongoing problems, please feel free to reach out

  20 hours ago