Past Incidents

Date: Thursday 17/12/2020

Title : Emergency Maintenance Notification - SLC-D cloud

Start time : 13:30 GMT

We're having emergency network maintenance in SLC-D cloud. The VM will lost connectivity to the Internet for up to 20 minutes.

UPDATE: 13:55 GMT The maintenance is still ongoing. Further updates will follow.

UPDATE 14:40 GMT The maintenance is now complete. All affected services are now back online

We apologise for the inconvenience that may have caused.

Title: DC5 Network Connectivity Issues
Date: Tuesday, December 15th, 2020
Start time: 11:00 AM UTC
Affected Services: Services hosted in London DC5

We're currently investigating reports of packet loss and network latency affecting a subset of clients in our London (DC5) Data Center. Our teams are actively investigating these reports and hope to soon have these issues resolved. We apologize for any inconvenience this may cause.

• UPDATE @ 19:00 UTC - The network in our London DC5 is now stable and this incident has placed into monitoring. If you continue to experience any issues, please contact a member of our support team.

Emergency Maintenance - Network

Date: 15/12/2020 - 04:00 - 06:00

Start: Tue, Dec 15th 2020, 04:00

End: Tue, Dec 15th 2020, 06:00

Following an earlier incident, emergency network maintenance is required in our London (DC5) datacenter to maintain uptime and optimal performance. To limit disruption, the maintenance will take place in the early hours of tomorrow morning: Maintenance Window: 15th December - 04:00 - 06:00 (2-hour window).

Affected Service(s): ALL SERVICES HOSTED IN LONDON DC5

Impact: During the maintenance window, network traffic in this location will be impacted for up to fifteen minutes and services may be intermittently available during the full window.

Thank you for your understanding and we apologise for the short notice and any inconvenience this may cause. For any further information, please contact our support team or view our updates on the status page within your client portal.

Emergency Maintenance - Network

Date: 15/12/2020 - 04:00 - 06:00

Start: Tue, Dec 15th 2020, 04:00

End: Tue, Dec 15th 2020, 06:00

Following an earlier incident, emergency network maintenance is required in our London (DC5) datacenter to maintain uptime and optimal performance. To limit disruption, the maintenance will take place in the early hours of tomorrow morning: Maintenance Window: 15th December - 04:00 - 06:00 (2-hour window).

Affected Service(s): ALL SERVICES HOSTED IN LONDON DC5

Impact: During the maintenance window, network traffic in this location will be impacted for up to fifteen minutes and services may be intermittently available during the full window.

Thank you for your understanding and we apologise for the short notice and any inconvenience this may cause. For any further information, please contact our support team or view our updates on the status page within your client portal.